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FASHION CONCEPTS PTY LTD. will not accept any returns unless the goods supplied were faulty on receipt or if the goods were not in accordance with the purchaser's order

 

Should the purchaser return any goods for the above mentioned reasons, the purchaser should advise FASHION CONCEPTS PTY LTD. or their appointed representatives / agent within 7 days of receiving the consignment. Goods are to be return ONLY after a credit is approved by FASHION CONCEPTS PTY LTD. Credit Department. Goods are to be returned in their original state, packaged to ensure no further damage together with the customers note for credit. The goods are to be send back as per advised from F/C direct to FASHION CONCEPTS PTY LTD. mailing address.


Approval by FASHION CONCEPTS PTY LTD. must be given if the goods are to be returned past 14 days from the date of invoice.

1. A 10% (or minimum $20 whichever is greater) restocking fee will apply for all returns.
2. Unless prior arrangement has made, no refund will be made but credit will be applied to future orders.
3. If a refund to be made a 6% bank merchant fee will be charged where payment was made and refund to credit card.
4. In case of a faulty return, our products have 3 months warranty from the date of purchase, if any product become faulty with in this period, please send the product after approval from FASHION CONCEPTS PTY LTD. we will reimburse the postage and will take following action 1) Register it. 2) If not repairable, send replacement. 3) If this product is not available we may ask to choose another item for same value from our range. 4) If customer does not want to choose new item we will credit customer's account including postage.

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